Customer experience, also known as CX, is your customer’s holistic perception of their experience with your team as their advisor.
A phenomenal CX is the result of customer centricity at every interaction a customer has with the team. During the program Outside In, the participants will learn how to leverage customer-centered strategies to delight customers at each step of the conversion journey and nurture strong customer-brand relationships.
Taking a holistic approach to service design, execution and transformation. Customer experience management program prepares you to create an exceptional service culture that supports employees, delights customers and drives organizational performance. You will return with the frameworks to align your firm’s operating models, strategic service mission with changing consumer needs, shifting market demands and an evolving competitive landscape.
Senior executives in either B2C or B2B companies wanting to improve service, including service companies, product companies with service-based strategies or companies shifting from a product focus to a service focus. Participants might include:
